Card status is providing essential information about the current state of a card and its usability for transactions.
ACTIVE: This status indicates that the card is currently active and can be used for transactions without any restrictions. Users can perform any operations allowed by their card's features and limits.
INACTIVE: This status means that the card has been issued but is not activated yet and cannot be used for transactions. Users must activate the physical card before making any payments or using its features.
ACTIVATING: This status shows that the card is in the process of being activated by the provider and cannot be used for transactions until the activation is complete.
AWAITING: This status denotes that the card is waiting for an action, such as approval or confirmation, before it can be activated or deactivated. Users cannot use the card for transactions until the required action is taken.
FAILED: This status suggests that an action related to the card, such as activation or deactivation, has failed. Users cannot use the card for transactions until the issue is resolved.
SUSPENDED: This status means that the card has been temporarily suspended, typically due to policy violations, security concerns, or outstanding issues. Users cannot use the card for transactions until the suspension is lifted.
CLOSED: This status shows that the card is permanently closed and cannot be used for transactions. Users must acquire a new card to continue using the card services.
CANCELLED: This status indicates that the card has been cancelled by the user or issuer. Users cannot use the card for transactions and must obtain a new card if needed.
REJECTED: This status shows that the card application or issuance has been rejected by the issuer. Users must resolve any underlying issues or apply for a different card to access card services.
The Toqio UI varies based on the card status to ensure that users see relevant information and actions specific to their card's current state. The available actions that can be performed on the card, such as viewing details, blocking, unblocking, or activating the card, vary depending on its status. Understanding how the card behaves in each status is essential for designing a user flow that aligns with your business needs.
| IH status | UI status | Available actions |
|---|---|---|
| ACTIVE | Active | Users can perform all available actions on the card, including viewing card details, viewing the PIN, blocking the card, etc. |
| AWAITING | Issued | The 'Activate Card' button is displayed to the user. |
| SUSPENDED | Blocked | User can view card details, unblock card, edit card alias and cancel card |
| INACTIVE | Inactive | No actions can be performed on the card |
| ACTIVATING | Activating | No actions can be performed on the card |
| CANCELLED | Cancelled | No actions can be performed on the card |
| FAILED | Cancelled | No actions can be performed on the card |
| CLOSED | Cancelled | No actions can be performed on the card |
| REJECTED | Cancelled | No actions can be performed on the card. If the card is a physical type, a reminder will be displayed: 'Your physical card could not be created and has been canceled for security reasons.'" |
Note:
- IH status: The card status received from the integration.
- UI status: The user-friendly status displayed to the card user.
